Terms and conditions

Please be aware that you acknowledge and agree to abide by these terms and conditions by making an appointment. The Beautique Studio reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

BOOKING APPOINTMENTS

To avoid disappointment, we recommend you book your treatment in advance by calling the studio on 0121 709 3784. If you cannot make your appointment for any reason, please inform us straight away, we will understand, and it will allow someone else to have that appointment time.

All bookings require full payment on booking to secure your treatment. All treatments are subject to availability, and all prices are subject to revision. 

ARRIVAL AND EXPERIENCE IN THE STUDIO 

Any inappropriate behaviour may be reported to the police. Please arrive at your appointment on time. If you are running late for any reason, please let us know as soon as possible, as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.

LATE ARRIVALS

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges, and no other appointment will be booked until paid.

We recommend that you plan ahead for your visit to The Beautique Studio. We'll be happy to answer any questions you may have about our location, parking and travel options.

CANCELLATIONS

Please get in touch with us at least 24 hours in advance if you need to cancel your appointment. Since we turn away other clients to hold your booking, cancellations with less than 24 hours notice will result in full charges, and no other bookings will be made until the fee has been paid.

REFUND POLICY – PRODUCTS

We cannot refund any products sold due to personal hygiene and health and safety reasons. If there is a fault with the product, we can send it back to the manufacturer for review.

REFUND POLICY – SERVICES

Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with, please bring it to the therapist's attention. We do not give refunds on any treatments; however, we will look into your concerns immediately and resolve the matter as quickly as possible.

CLEANLINESS

Our equipment is sterilised and sanitised after every service and treatment, keeping our commitment to cleanliness, safety and hygiene.

LOSS OR DAMAGE OF PERSONAL ITEMS

Please always keep your belongings with you, and leave any valuables at home.

 COMPLAINTS PROCEDURE

We aim to ensure that every client is pleased with the services they receive at The Beautique Studio. However, we recognise that on occasions, things can go wrong. If this happens, we will try to ensure we do things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are unhappy about the service you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way to resolve any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email to hello@thebeautiquestudio.co.uk.

Please provide as much detail as possible, including details of your treatment, the date and time of your appointment and your exact complaint.

Your complaint will be assessed, and we aim to get back to you within 48 hours of receiving your complaint in writing.

AGE RESTRICTIONS

We reserve the right to refuse to perform treatments on any clients under the age of consent.

THERAPIST/STAFF ILLNESS

Unfortunately, we may have to cancel your appointments due to therapist/staff illness and emergency. If we cannot reschedule your appointment on the same day, we will have to cancel your appointment and rebook you for another day. We will notify you immediately if we need to cancel your appointment.

PRICING

While we endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning.